Guides for people who run the counter
Rules that actually apply, errors that actually happen, and numbers we can show you the source for. Written for agents, not for search engines.
- IRCTC
Everything else we have written.
Change the Mobile Number on a PNR for OTP
The OTP for a cancellation or refund goes to the number attached to the PNR, not to the passenger standing in front of you.
IRCTCHow to Change Your Mobile Number & Email on IRCTC
Updating the mobile number and email on your own IRCTC account — the menu path, why the OTP goes to the old number, and what it has to do with becoming an agent.
IRCTCIRCTC Refund for a Failed Booking
A booking failed but the money left the wallet. What actually happened, how long the automatic reversal takes, and when to raise a request instead.
IRCTCThe IRCTC Agent Login Interface, Explained
Agents search for the IRCTC agent interface because the page they land on does not look like the one they were shown.
IRCTCTatkal Timings for IRCTC Agents (10:30 & 11:30 AM)
Agents are blocked for the first 30 minutes of the Tatkal window. AC opens at 10:30 AM, non-AC at 11:30 AM.
IRCTCIRCTC Agent Registration Status & OTP Login
Where an agent application actually is, what each stage means, and how OTP login differs from a digital signature — including the one cost most people miss.
IRCTCFind My IRCTC Agent: How to Choose a Reliable One
Two different people search this: someone trying to trace the agent who booked their ticket, and someone choosing one.
Why this blog is small, and growing slowly.
We would rather publish ten guides an agent can rely on than a hundred that repeat each other.
Every figure here traces to a source we can show you — a Ministry of Railways circular, IRCTC's own register, or our own published charges. Where we do not know something, we say so rather than filling the gap. If you find something on this blog that is out of date, tell us on +91 91091 35959 and we will fix it.
Questions the blog does not answer?
Support runs 24 hours, 7 days. Call and ask — you will get a person who knows the rules, not a script.