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Existing agent requests
Complaints, certificates, demos and feedback · OTP login activation form · Agent ID revival form · IRCTC agent login demo form
Five situations that do need a form.
Download, complete, and send it back. If you are not sure whether your situation matches one of these, ring us before filling anything in.
- Download DOC · 44 KB
I want to register as a new IRCTC agent
Use the IRCTC agent registration form, together with the declaration. Send them with your documents — but read the documents checklist first, because two document problems cause most rejections.
- Download PDF · 568 KB
The mobile number for my OTP is wrong
Use the format for updating a wrong mobile number for OTP. This is a genuine form case — it cannot be fixed by you from the panel. The written guide explains what happens next.
- Download DOCX · 13 KB
I am claiming an activation-fee refund
Use the refund format for activation fees on a new registration. Read the refund policy first: registration fees are non-refundable, so this format covers a narrower situation than people expect.
- Download DOCX · 12 KB
I want to close my agent ID
Use the application to close an ID. Closing properly rather than letting an ID lapse keeps your record clean, which matters if you ever register again.
- Download DOCX · 26 KB
You have asked me for a declaration
The declaration to be obtained by the Principal Service Provider is the document we are required to hold from every agent we appoint. It is part of registration rather than something you raise yourself.
Six things people look for a form for, and should not.
Each of these is faster by another route. Filling in a form for one of them adds a step without adding anything else.
My login is not working
No form. Work through support — it is nearly always balance, an expired ID, or a password held by IRCTC rather than by us.
A deposit has not reflected
No form. Raise a payment deposit request in your panel with the transaction reference.
A railway refund or TDR
No form from us. It is filed through the agent interface — see how to submit an IRCTC refund request.
I want my authorisation letter
No form. Call us with your agent ID and we will reissue it — see agent certificate.
I want to renew my agent ID
No form. One call — see agent ID renewal.
I have a complaint
No form, but there is a route. See grievance redressal for what to include.
Questions about sending forms in.
Do I have to use your format, or can I write a letter?
Use the format. A request on the correct form is processed; a free-text letter usually comes back with questions, which costs you more time than downloading the file did.
Can I reuse a form I downloaded last year?
Download it again. Forms change, and an outdated version is the most common reason a submission is returned.
Where do I send a completed form?
To us — help@sionline.co.in, or ask on +91 91091 35959 and we will tell you exactly where it needs to go. Some formats are for IRCTC rather than for us, and sending one to the wrong place simply delays it.
Do I need to send originals?
Clear scans are what we work from. Legibility matters more than anything else — a blurred document is the second most common reason a file goes back and forth.
Will a form ever ask for my password?
No. Never. No genuine form of ours asks for a password, an OTP or remote access, and if a document claiming to be ours does, it is not ours.
I cannot find a form for my situation.
Then there probably is not one, and that is usually good news. Ring +91 91091 35959 and describe it — most things are resolved on the call.
Describe it and we will tell you.
Call +91 91091 35959. Support runs 24 hours, 7 days, and more often than not the answer is that no form is needed.