What do you need help with?

Work through these in order. Each step has a short video.

1. Find your login ID and password (sent by email)
2. Verify your mobile number and email on IRCTC
3. Verify your Aadhaar KYC
4. Add balance to your SiOnline ID
5. Whitelist the bank account you will send money from
6. Book your first ticket

You can also check your registration status at any time.

• Know your login ID and password
• Verify mobile and email in IRCTC
• Verify Aadhaar KYC in IRCTC
• Bank details and adding balance
• Whitelist your sender bank account
• Ticket booking process (desktop)
• SiOnline YouTube channel

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You need a business address. Almost everything here is a counter business, so walk-in footfall is what makes the economics work.

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Open Know your registration process status and log in. It shows:

• Your IRCTC agent login details and SiOnline ID number
• Registered name, mobile, email, address and KYC details
• Login ID type, payment and certificate details
• Account balance
• Aadhaar and mobile verification status
• Ticket booking status

• Check registration status

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Almost always one of these four:

1. Login details. Check the email from IRCTC with your ID and password.
2. Mobile and email not yet verified on IRCTC.
3. Aadhaar KYC not yet verified (needed for Tatkal and ARP opening day).
4. No balance, or your sender bank account is not whitelisted yet.

Each video below fixes one of them. If you are still stuck, WhatsApp +91 91091 35959 from your registered mobile number.

• Know your login ID and password
• Verify mobile and email in IRCTC
• Verify Aadhaar KYC in IRCTC
• Bank details and adding balance
• Whitelist your sender bank account
• Ticket booking process (desktop)

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You have three logins. They are easy to mix up.

• Know your login ID and password
• Ticket booking process (desktop)
• SiOnline retailer login

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The user ID or password is wrong. Your IRCTC user ID starts with isionle… and the password is alphanumeric. Both are in the email IRCTC sent to your registered email ID. Check you are not entering your SiOnline retailer ID (which starts with R) instead.

• Know your login ID and password

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Use the SiOnline forgot password page. This resets your SiOnline retailer ID password only. For your IRCTC agent password, see the next question.

• Reset SiOnline password

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Agents cannot change the IRCTC password themselves. Email support@sionline.co.in with your IRCTC ID number and name, and we will reset it for you.

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Your IRCTC ALAC OTP login is not activated yet. Confirm to us that you have verified all three:

1. Aadhaar KYC
2. Email on IRCTC
3. Mobile number on IRCTC

Once we have your confirmation, OTP login is activated within 24 to 48 hours.

• Verify mobile and email in IRCTC
• Verify Aadhaar KYC in IRCTC

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The validity of your ALAC OTP login has ended because the yearly OTP renewal fee (₹1,180 incl. GST) has not been paid.

• If your OTP renewal status shows Debited, SiOnline renews it automatically.
• If it shows Pending, pay the renewal fee from your SiOnline wallet balance, or by bank transfer or QR to SiOnline (ask support for the details).

Renewal takes 2 to 3 days after the payment is confirmed.

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Use the OTP login link: https://www.ics.irctc.co.in/eticket/train-search. DSC (dongle) login uses a different link: https://www.irctc.co.in/eticket/train-search. Agents cannot log in through an app. There is a short video for each device. On a desktop or laptop the login and booking flow is the same video as ticket booking.

• OTP login on a mobile phone
• Ticket booking process (desktop)

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A Class 3 digital signature (DSC) is optional. You can choose OTP login, DSC login, or both, and they use different login links (OTP login: https://www.ics.irctc.co.in/eticket/train-search; DSC login: https://www.irctc.co.in/eticket/train-search). The ₹3,000 Standard fee is for OTP login. A DSC dongle has some practical advantages over OTP login:

• Valid for 2 years; OTP login is valid for 1 year
• More secure: the ID only logs in with the dongle plugged into the computer
• No waiting for an OTP that arrives late
• No ID lock-outs from a mistyped OTP
• Not affected by mobile network problems

The Class 3 digital signature (DSC) dongle costs ₹6,000 incl. GST for 2 years, and renews at the same price.

• Install the DSC dongle

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1. Log in to the IRCTC Operations portal
2. Open Update Profile of the agent
3. Click Aadhaar Based KYC
4. Enter your Aadhaar number
5. Enter the OTP sent to your Aadhaar-linked mobile and submit

Once submitted, your Aadhaar KYC is verified. You need it to book Tatkal tickets and to book on the opening day of the advance reservation period.

• Verify Aadhaar KYC in IRCTC
• IRCTC Operations portal

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1. Open the email from ticketadmin@irctc.co.in in your registered inbox
2. Copy the SMS code in that email
3. Click the Click Here link in the email
4. Enter the SMS code and submit

Your mobile and email are then verified and you can log in.

• Verify mobile and email in IRCTC

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This appears after you change the mobile number or email ID on your IRCTC agent ID. Verify the new details using the email from ticketadmin@irctc.co.in, as described in "How do I verify my mobile number and email on IRCTC?" above.

• Verify mobile and email in IRCTC

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IRCTC has not recorded all of your verifications. Usually the mobile or email OTP was not completed, or Aadhaar KYC is not verified.

To fix it, log in to the IRCTC Operations portal and verify:

1. Mobile number with OTP
2. Email with OTP
3. Aadhaar KYC with OTP

• Verify mobile and email in IRCTC
• Verify Aadhaar KYC in IRCTC
• IRCTC Operations portal

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The mobile or email is already linked to another IRCTC account (NGeT is IRCTC's main e-ticketing system). IRCTC does not allow one mobile or email on two accounts, even if the other account is inactive.

To fix it, either:

• use a mobile number or email that is not registered on IRCTC, or
• log in to the old IRCTC account, change or remove the mobile/email there, then update your agent ID again

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No. There is currently no option to delete, remove or unlink the registered mobile number, email ID or KYC details from an IRCTC agent ID.

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1. Log in to sionline.in
2. Go to Reports, then Settings
3. Click Change Mobile & Email
4. Choose what you want to change and submit

This works for both your SiOnline ID and your IRCTC agent ID. You will get a status update on email and WhatsApp within 2 to 3 working days.

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• Agents are blocked for the first 30 minutes of each Tatkal window (AC 10:00–10:30 AM, non-AC 11:00–11:30 AM).
• There is no agent Tatkal quota or priority. Agents book from the same inventory as everyone else.
• Premium Tatkal is not available on an agent login.
• The timing is the same for every agent in India; it is a railway rule.
• Agents must not book customer tickets on personal IRCTC IDs.

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No. Unlike a personal IRCTC login, the agent ID has no monthly cap. Bookings are still subject to IRCTC’s rules, including the per-train Tatkal limit.

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Booking opens exactly 60 days before the journey date, not counting today. For example, a journey on 3 June opens on 4 April. Watch out for months with 31 days.

Indian Railways rules always apply to ARP bookings.

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Your Aadhaar KYC is not verified, so you cannot book on the opening morning. Verify it:

1. Log in to the IRCTC Operations portal
2. Open Update Profile of the agent
3. Click Aadhaar Based KYC
4. Enter your Aadhaar number
5. Enter the OTP sent to your Aadhaar-linked mobile and submit

• Verify Aadhaar KYC in IRCTC
• IRCTC Operations portal

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Under IRCTC rules, agents need a verified Aadhaar KYC to book Tatkal. Also check the time: AC opens to agents at 10:30 AM and non-AC at 11:30 AM.

1. Log in to the IRCTC Operations portal
2. Open Update Profile of the agent
3. Click Aadhaar Based KYC
4. Enter your Aadhaar number
5. Enter the OTP sent to your Aadhaar-linked mobile and submit

• Verify Aadhaar KYC in IRCTC
• IRCTC Operations portal

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• Current booking: fails if there is no availability.
• Premium Tatkal: agents are not allowed to book it.
• Lower berth selected: there may be none left.
• Same coach selected: seats together may not be available.
• ARP window not open: the 60-day window may not have opened for that train yet.
• Aadhaar not verified: Tatkal booking may be blocked.

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Watch the ticket booking video below. You log in to IRCTC with your agent ID (OTP login at https://www.ics.irctc.co.in/eticket/train-search, DSC login at https://www.irctc.co.in/eticket/train-search), and pay on the SiOnline payment page with your SiOnline ID and password.

• Ticket booking process (desktop)

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1. Log in to the IRCTC Operations portal
2. Click Search PNR on the left
3. Enter the PNR number and submit
4. Scroll to the bottom and click Print Ticket
5. In the ticket view, scroll down and click Print (or save as PDF)

• IRCTC Operations portal

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The system is under maintenance. Try booking again after 10 minutes, or check the expected time shown on your screen. We will let you know once it is working.

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This is an IRCTC server-side security check, common at busy times like ARP opening and Tatkal.

Why it happens: rapid refreshes or retries, several logins or tabs, a session that went idle, or an unstable connection that keeps changing IP.

What to do:

1. Log out, clear the browser cache and log in again
2. Use one tab and do not keep refreshing
3. Switch to another Wi-Fi or broadband connection
4. Do not leave the booking page idle
5. Update your browser

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Your usable balance is lower than the full booking amount (fare + IRCTC charges + payment gateway charges). Check whether a fund lock or lien is applied to your ID.

Usable ("clear") balance = account balance − fund lock. For example:

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Cancel the PNR, then verify the refund OTP. The OTP (refund code) is sent to the passenger mobile number entered at the time of booking. The refund is not processed until it is verified.

• How to cancel an IRCTC PNR
• Verify OTP of a cancelled PNR

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Automatically. Once IRCTC approves the refund for a cancelled PNR, the amount is added to your SiOnline retailer ID balance, ready to use for bookings and other services. You do not need to follow up by call, email or WhatsApp.

Make sure the PNR is cancelled and the refund code has been verified.

• Verify OTP of a cancelled PNR

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WhatsApp +91 91091 35959 from your registered mobile number with:

• PNR number
• Date the PNR was cancelled
• Date the refund OTP was verified

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Download the mobile number update format from Downloads & forms and submit it with:

• A copy of the customer’s Aadhaar card, signed by the customer
• All documents signed only by the customer
• Clear, scanned copies

Submitting the form does not guarantee a refund. It is paid only if IRCTC approves it.

• Downloads & forms

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Submit a failed rail booking refund request. The guide below walks through it.

• Submit a failed-booking refund request

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Whitelist the bank account you will pay from first. After that, transfers from that account update your wallet balance automatically. Both steps are in the videos below.

• Bank details and adding balance
• Whitelist your sender bank account

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On the website:

1. Log in to sionline.in
2. Click Bank Details on the left
3. Scroll down, add your sender bank account details and submit

On the Android app: Menu → Bank A/C → Whitelist Bank Account → enter the details → Submit.

Approval takes 2 to 4 hours. You can add up to 5 sender bank accounts.

• Whitelist your sender bank account
• SiOnline Android app

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The usual reason is that the sender’s name does not match your name. WhatsApp +91 91091 35959 from your registered mobile number with:

• Retailer ID number
• Agent name
• Sender name
• Sender bank account number
• How the sender is related to you

Attach one proof of the sender’s account, such as a passbook, bank statement or cancelled cheque. Approval can take up to 2 working days.

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We do not publish bank account numbers on the website. WhatsApp +91 91091 35959 from your registered mobile number and we will send them. Never pay into an account sent to you by anyone else, even if they say they are from SiOnline.

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No, as long as you stay within your ID’s free limits. Each ID gets a number of free deposits per day (reset at midnight) and a minimum deposit amount. Charges apply only if you exceed the daily free limit (₹100 per transaction after that) or deposit less than your defined minimum.

To see your limits and the schedule of charges, log in to sionline.in and open Bank Details.

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1. Log in to sionline.in with your SiOnline ID and password
2. Open the Reports menu
3. Click Account Reports → View Account Statement

This shows every transaction and your current balance.

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The agent ID and OTP login renewals are each valid for one year. If the amount is in your ID, renewal is processed automatically.

• All fees and charges

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The Standard fee is for OTP login. You can pay in 2 instalments. Renewals and the monthly maintenance charge are separate; see the recurring charges answer.

• Fees & charges in full

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No. That is why we check your eligibility before you pay anything: the first instalment is due only after the eligibility check passes, and the agent ID is created only after 100% payment. An application that would be rejected never reaches the payment stage.

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We will not quote a figure, because it depends entirely on your footfall and location. We publish the rate per PNR and will work through the arithmetic with you using your own expected volume.

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Not with SiOnline. Some providers do pass a portion back; if that matters to your economics, it is a fair reason to compare providers.

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Because they genuinely depend on the bank or partner you are onboarded through. A single published number would be wrong for most people reading it.

• Pricing

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SiOnline debits your ID with the ticket fare + IRCTC charges + payment gateway charges. You collect that amount plus your agent charge from the passenger. The agent charge is fixed and is your earning: ₹40 on AC classes and ₹20 on sleeper / non-AC, per PNR, not per passenger, so a four-passenger AC PNR earns the same ₹40 as a single berth. The charge is printed on the IRCTC ticket. You cannot charge anything beyond it, because IRCTC does not allow extra charges, and SiOnline pays no commission.

• IRCTC agent commission

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Your IRCTC login stops working when its validity ends, and an ID left unrenewed may be permanently suspended. Renew as early as you can; call or WhatsApp +91 91091 35959 if you need help.

• Agent ID renewal

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No. SiOnline charges you only the ticket fare, payment-gateway (PG) charges and IRCTC charges. Your agent charge of ₹40 (AC) or ₹20 (non-AC) per PNR is printed on the ticket, and you collect it from the customer. You cannot charge anything beyond it, because IRCTC does not allow extra charges.

• IRCTC agent charges per PNR

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The ₹236 monthly maintenance does not replace the agent ID and OTP login renewals. All three apply.

• Fees & charges in full

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Yes, in 2 instalments: the first after your eligibility check passes, and the second when document verification completes. Your agent ID is created only after 100% payment.

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Apart from IRCTC, Premium (₹4,000 incl. GST) adds IRCTC tourism services, FASTag, bill payments, PAN card and more. Call us on +91 91091 35959 and we will explain it.

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For an IRCTC agent ID, monthly maintenance is ₹236 per month. It is a separate charge and does not replace the yearly agent ID renewal (₹2,360) or OTP login renewal (₹1,180). Charges depend on your ID category, so to see what applies to you, log in to sionline.in and open the Profile menu.

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Email a request letter to support@sionline.co.in from your registered email ID. Include your name, retailer ID and IRCTC ID, sealed and signed, clearly scanned.

Before you send it, make sure:

• you have used up your account balance
• no customer journey is still upcoming
• no cancelled-PNR refund is pending

After closure, your mobile, email, PAN and Aadhaar stay linked to the old ID and cannot be removed, and no new agent ID can be created with the same KYC details.

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Documents: Aadhaar card, PAN card, mobile number and email ID.

• Why become a FASTag agent
• FASTag agent registration

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Step 1: vehicle details. Mobile number, vehicle number and engine number.

Step 2: uploads. RC (registration card), car photo, photo of the FASTag fixed on the windscreen, and the FASTag serial number.

• The FASTag must be properly fixed on the windscreen in the photo.
• For a second FASTag on an old vehicle, the existing tag must not be in negative balance (hotlisted). The old tag is deactivated once the new one is active.

• Activate a new Bajaj FASTag

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• Customer mobile number
• Vehicle RC: front and back
• Vehicle photo: front and side
• Photo of the FASTag fixed on the vehicle
• One KYC document, front and back: Aadhaar, voter ID or PAN

All photos must be clear. Blurred photos are rejected.

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For the official classification, refer to the NPCI / NHAI websites.

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The mobile number you entered does not match the one linked to that vehicle number (VRN) in Bajaj/NPCI records.

Common reasons: the vehicle already has an active FASTag on another number; the dealer issued a tag with a different number; a temporary registration number was used; or the RC details are not updated yet.

To fix it:

1. Check whether a FASTag is already active on the vehicle
2. Use the mobile number originally used for that FASTag
3. Update the VRN/RC through the Bajaj FASTag portal or app, complete KYC and upload the RC
4. For a new vehicle with a showroom tag: upload the final RC, request VRN correction, or close the old tag and issue a new one

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The vehicle number is already tied to a FASTag from another bank, often one with a negative balance. It also happens with second-hand vehicles where the previous owner’s tag is still active.

1. Check whether an old FASTag is in negative balance, and recharge it to a positive balance
2. Check whether an old FASTag is still active on the vehicle
3. Ask the old FASTag issuer to close or deactivate it

The new activation cannot go through until the old tag is in positive balance or deactivated.

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The FASTag wallet linked to the vehicle is not active. The quickest fix: download the Bajaj Finserv app, open Wallet, and activate it with the OTP.

If that does not work:

1. Try another mobile number
2. Check the FASTag status in the Bajaj app or customer portal
3. Complete full KYC on the mobile number
4. Add the minimum wallet balance
5. Wait 15 to 30 minutes after a recharge or KYC update, then retry

• Bajaj Finserv app (Play Store)

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• Check you have typed the FASTag card number correctly.
• If you received new stock recently, it may not be linked to your ID yet. Contact support to assign it.
• Only SiOnline-supplied FASTag stock can be activated from your ID.

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This is a system-generated error from the back end. Send a screenshot of the error to +91 91091 35959 on WhatsApp, or call support.

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• ID number
• Name
• Shop name
• Address and landmark
• Tehsil / post office
• City, district and state
• PIN code
• Mobile number

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The Bajaj Finserv app on Google Play. Agents use the SiOnline Android app.

• Bajaj Finserv app (Play Store)
• SiOnline Android app

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Enter the docket (consignment) number on the India Post website.

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₹1,180 including GST (₹1,000 + GST). New UTI PSA agent IDs are being issued now.

• PAN card agent registration

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Official PAN application fees (Income Tax Department). This is separate from the ₹1,180 agent ID registration fee.

• PAN card agent registration

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Fill in the UTI PAN refund request form.

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WhatsApp +91 91091 35959 from your registered mobile number with:

• Biller name
• Category (gas, electricity, loan, etc.)
• Amount paid
• Billing date and due date

Attach a clear, scanned copy of the bill.

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• IRCTC rail tickets (via IRCTC’s own website)
• IRCTC tourism packages
• Bus tickets
• Flight tickets
• UTI PAN card
• FASTag
• Mobile and DTH recharge
• BBPS bill payments
• and more

• All services

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GSTIN of SI Online Technomart Private Limited: 23AAQCS1031E1ZR

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1. Open the SiOnline Android app
2. Go to the Support menu, then Request a Call Back
3. Choose a reason and add your details
4. Submit. The support team will call you back.

Or call / WhatsApp +91 91091 35959 directly.

• SiOnline Android app

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From Google Play. The app covers DMT and FASTag, bank account whitelisting and call-back requests.

• SiOnline Android app

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The IRCTC Operations portal is where you:

• File a TDR
• Print a PNR
• Cancel a PNR
• Verify the OTP of a cancelled PNR
• Verify Aadhaar KYC
• Verify mobile and email

• IRCTC Operations portal

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24 hours, 7 days, by phone and WhatsApp on +91 91091 35959. AI-assisted round the clock, with the team on hand during business hours.

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Never. If someone claiming to be from SiOnline asks for a password, an OTP or remote access, end the call and ring the number published on this site.

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Your agent ID, the exact message on screen (a screenshot is best), and a transaction reference if money is involved. Never a password or OTP.

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On the SiOnline YouTube channel, and in our video gallery.

• SiOnline YouTube channel

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We provide ready-made social media designs. Add your name, mobile number and address, then share them on your WhatsApp status, Facebook and Instagram.

• Share our social media designs

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A PDF scanner such as Adobe Scan gives clear scans. Blurred photos of documents are a common reason for rejection.

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SI Online Technomart Private Limited, an IRCTC Authorised Principal Service Provider based in Ratlam, Madhya Pradesh. Incorporated in 2011; an IRCTC PSP since 2018.

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Open IRCTC’s own register of authorised PSPs and go to page 6, row 27, listed as “M/s SI Online Technomart Pvt. Ltd., Ratlam”. We publish the page and row so the check takes ten seconds.

• Who is an IRCTC PSP?

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No. IRCTC is Indian Railways’ ticketing arm. SiOnline is one of the companies IRCTC authorises to appoint agents. We are not IRCTC, UTIITSL, NPCI or a bank.

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4,000+ IRCTC agents, 3,000+ UTI PSA agents and 10,000+ retailers.

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