Downloads
11 files — the forms you send back to us, and the reference guides you keep. Confirm the current requirements with support before sending a completed form.
Forms & formats
Fill these in and send them back to us. Use the format rather than writing your own letter — a request on the right form is processed; one that is not usually comes back with questions.
- DOCX Download 37 KB
PAN / UTI PSA agent registration details
Reissued SI Online intake form with the original registration fields, current contacts and safe submission guidance. Confirm current requirements with support.
Written guide - DOC Download 44 KB
IRCTC agent registration form
The application form for a new IRCTC agent ID. Complete it and send it with your documents.
Written guide - DOCX Download 26 KB
Declaration to be obtained by the Principal Service Provider
The declaration we are required to hold from you as part of your registration.
- PDF Download 568 KB
Format for updating a wrong mobile number for OTP
Use this when the mobile number registered for OTP is wrong and you cannot change it yourself.
Written guide - DOCX Download 13 KB
Refund format — activation fee on a new registration
The format to use when claiming an activation-fee refund on a new registration.
Written guide - DOCX Download 12 KB
Application to close an agent ID
Closing an ID properly, rather than letting it lapse, keeps your record clean.
Reference guides
Screenshot walkthroughs, useful for training staff or for keeping by the counter. Each one has a written version on this site as well.
- PDF Download 4 KB
Current SiOnline services and agent guide
Updated 3 October 2026 with confirmed services, registration fees and current contact information.
Written guide - PDF Download 878 KB
Step by step: how to log in to your IRCTC agent ID
Screenshots of the whole sign-in sequence, for a new agent or for staff you are training.
Written guide - PDF Download 446 KB
IRCTC OTP-based cancellation refund process flow
The full flow from cancellation to OTP verification to refund, as a diagram.
Written guide - PDF Download 73 KB
How to edit your mobile number & email on the IRCTC website
The menu path on IRCTC’s own site, with the screens marked up.
Written guide - PDF Download 108 KB
How to release or suspend a PAN on IRCTC
For the case where a PAN is already attached to a personal IRCTC account and has to be released.
Written guide
Two notes worth reading before you send anything
Use the current form. If you have an older copy saved on your machine from a previous registration, download it again rather than reusing it. Forms change, and an old one is the commonest reason a submission comes back.
Never put a password on a form. No form here asks for one, and we will never ask for one. If any document claiming to be ours requests a password, an OTP or remote access to your computer, it is not from us — tell us on +91 91091 35959.
Not sure which form applies?
Call +91 91091 35959 and describe the situation. We will tell you which one to use — and often that no form is needed at all.