Open a Grahak Seva Kendra

A customer service point — a small banking outlet run by an agent on behalf of a bank. Customers use it for the everyday things a branch does: opening accounts, depositing and withdrawing cash, and balance enquiries. It exists because a full branch is not viable everywhere a bank has customers.

Largely three names for the same arrangement. Business Correspondent is the regulatory term, CSP is what the bank calls the outlet, and Grahak Seva Kendra is the everyday Hindi name. Searches for all three land in the same place for good reason.

Through an authorised channel rather than by applying to a bank directly. Tell us where you are and what your counter already does — +91 91091 35959 — and we will tell you what applies to your case.

It depends on the bank programme you are onboarded to and what equipment you already have. Rather than publish a number that will not apply to most readers, we will give you the figure for your case on a call. See pricing for how we handle this.

A biometric fingerprint scanner with a current RD service, a smartphone or computer, a printer, and reliable internet. The RD service is the part that catches people out — it expires and has to be renewed.

Earnings come per transaction and vary by bank programme and by what your customers actually do. We publish no monthly figure because it would be a guess dressed as a fact — what we will do is walk through the arithmetic using your expected footfall.

On the bank's own systems. If you are a Fino agent, the Fino Mitra and CSP login page covers the portal and the four things that usually stop a login working.

Yes, and the combination is common. Banking brings people in on a different rhythm from travel — salary week rather than the travel calendar — so the two tend to fill each other's quiet periods.

No, but you do need to be comfortable handling cash and following process precisely. Banking transactions are less forgiving of approximation than selling a ticket.

It is usually a settlement delay rather than a lost amount, and it reverses. Take the transaction reference at the counter — not the approximate time — and call +91 91091 35959. Support runs 24 hours, 7 days.