IRCTC agent registration — all details
Benefits, the registration process, commission, fees and the documents required, in one walkthrough.
Read the written guide Tutorial videos
Tutorial videos for agents
13 walkthroughs, grouped by what you are trying to do rather than by when we happened to record them. Most of these answer a question faster than a phone call does — which is the only reason to watch a video instead of ringing us.
IRCTC agent tutorials
The sequence a new agent actually needs, in the order they will need it.
How to verify Aadhaar e-KYC for IRCTC agent login
Step-by-step e-KYC verification for a newly registered agent ID.
How to verify mobile & email in IRCTC agent login
The verification a new agent completes before the ID is fully active.
Read the written guideKnow your ID & password
Where your login credentials come from and what each one is for.
Read the written guideHow to book a rail ticket through IRCTC
Booking an e-ticket on an agent ID, from search to PNR.
How to cancel an IRCTC PNR
Cancelling a booking made on your agent ID.
How to verify the OTP of a cancelled PNR
The OTP verification step that releases a refund after cancellation.
Read the written guideWallet & payments
The two videos that prevent most "my balance has not updated" messages.
How to add balance — bank account details
Adding wallet balance and how automatic update works.
Read the written guideHow to whitelist your sender bank account
Approving the account you top up from, so deposits match automatically.
Read the written guideFASTag
Issuing and activating tags at the counter.
How to become a FASTag agent
What FASTag agency involves and how a counter gets set up for it.
Read the written guideHow to activate a FASTag for a new car
Activating a tag on a vehicle, step by step.
Growing your counter
Two short videos about getting more out of the counter you already have.
Grow your business with social media
Using ready-made post designs — add your name and number and share.
Refer & earn
How the referral programme works when you introduce another agent.
Read the written guidePrefer to read?
Almost every video here has a written version in the help centre — steps you can follow with one hand while the other is on the keyboard, which a video does not let you do.
And if neither works, ring +91 91091 35959. Support runs 24 hours, 7 days. A tutorial that takes six minutes to watch is often a ninety-second phone call.
New videos go up on our YouTube channel first.
Still stuck after the video?
Call +91 91091 35959. Have your agent ID ready and never share a password — not even with us.