UTI PSA password reset: forgot password or login ID

How do I reset my UTI PSA password?

1. Open the SiOnline forgot-password page. Use the SiOnline forgot-password page, or the forgot-password link on the Retailer Login screen at sionline.in/retailer. Check that the address bar shows sionline.in before you type anything.
2. Enter the mobile number registered with SiOnline. That is the number on your application, not necessarily the phone you carry today.
3. Follow the on-screen instructions. The reset goes to the details registered on your record.
4. Set a new password. Follow the rules the portal shows on the screen rather than guessing.
5. Log in once straight away. Use the UTI PSA login on the computer you file from every day, so you find any problem now rather than with a customer waiting.

This page covers recovering a password or a login ID only. For the login link, signing in on a PC or phone, and every other sign-in error, use the UTI PSA login page. If you are signing in to a brand-new ID, read first login with a new PAN agent ID instead.

Forgot password or forgot login ID: which do you need?

A password you reset yourself. A login ID we look up for you.

Your login details were sent to the email and mobile number on your application when your registration completed, so search there first. The login ID is issued to you: it is not your PAN number, and not a customer’s acknowledgement number.

Why is the reset OTP not arriving?

The reset goes only to the mobile number registered on your record. Work through these in order:

1. Check you entered the registered number, not a newer one you have not told us about.
2. Check that phone is on and has signal. If someone else holds it, the message goes to them.
3. Try once more, then stop. Requesting reset after reset does not make one arrive faster.
4. If the number has changed, no reset will reach you. If you can still sign in, update it under Reports, then Settings, then Change Mobile & Email. If you cannot sign in, call us: the record has to be corrected first.

Never forward a reset code to anyone, including a caller who says they are from SiOnline.

What if my PSA account is locked?

Stop retrying. Whether repeated failures lock a SiOnline login, and for how long, is not something we publish yet: ask SiOnline support.

• Reset the password once with the steps above.
• If the reset works but you still cannot sign in, the password was not the problem. An ID that is no longer active, or has lapsed, does not show a clear message: it simply fails to sign in. Call us with your login ID and we will check its status against your record.
• Do not register a second ID to get round it. One PAN holds one PSA ID, and a lapsed ID is a renewal conversation rather than a fresh UTI PSA registration.

What are the PSA password rules?

The portal shows its rules on screen when you set the new password; follow those. We have not confirmed the length or character rules, so we do not list them here.

Whatever the rules are, three habits help:

• Use a password you do not use anywhere else, including your IRCTC agent login and your email.
• Do not build it from your PAN, date of birth, shop name or mobile number.
• Do not write it on a note stuck to the counter computer.

Should I reset through SiOnline or through UTIITSL?

Through SiOnline, if your PSA ID came from SiOnline. SiOnline provides wallet-based UTI PSA IDs used through the SiOnline portal, and SiOnline agents have no direct UTI login. UTIITSL runs its own PSA portal for agents it appoints directly or through other channels.

If you are not sure which provider your login came from, read Protean or UTI PSA: find your PAN agent login before you reset anything.

Which error messages appear, and how do I fix them?

We do not yet have the exact on-screen wording of each message on the SiOnline portal, so the table describes what happens rather than quoting it.

When should I contact SiOnline support?

Contact SiOnline support when the self-service reset cannot help:

• the registered mobile number is no longer with you
• the reset does not arrive after one retry
• the reset works but the ID still will not sign in
• you have lost the login ID and cannot sign in with your email or mobile number
• you did not request a reset but received one, or think someone else changed your password

Send your login ID, your registered mobile number, the exact message on screen and the time it appeared. Never send a password or an OTP, to us or to anyone. Support runs 24 hours, 7 days: AI-assisted round the clock, with the team on hand during business hours.

How do I keep my PSA login secure?

• Reset only on sionline.in. Check the address bar every time. Plenty of pages rank for “PSA password reset” that are not the portal you use.
• SiOnline will never ask for your password or an OTP. Anyone offering to recover a password, for a fee or as a favour, is not a route to take.
• Keep the ID to the registered agent. Do not share the password among counter staff.
• Log out on shared computers, and do not let the browser save the password there.
• Act on a reset you did not request. Change the password and call us.

If you are buying a PSA ID from anyone, read seven checks for a genuine UTI PSA ID first.