How to log in to your PAN card agent ID

Most difficulty signing in to a PAN agent account comes from one of two things: being on the wrong site, or using the wrong identifier. Both are easy to fix once you know which one you are doing.

Signing in

1. Open the SiOnline portal. SiOnline provides a wallet-based UTI PSA ID, and you work through the SiOnline portal, which is connected to the UTI portal. You do not log in to UTI directly. The link is on our UTI PSA login page.
2. Enter your login ID. The user ID issued when your registration completed. Not your PAN. Not your email. If you do not have it, see below.
3. Enter your password. If you have forgotten it, reset it first.
4. Complete any OTP step. It goes to the registered mobile number on your record.
5. Check your wallet balance before you start on a customer’s application. Nothing is more avoidable than discovering a low balance mid-form.

SiOnline portal or a UTI page?

This trips up new agents, because UTI pages about PAN are easy to find and look official.

The SiOnline portal is where you file applications on behalf of customers. It shows your wallet balance, and each PAN application is deducted from it.

A UTI page will not accept your SiOnline credentials, and it is not broken when it refuses them. You have no direct UTI access.

If the field you are typing into is asking for something you do not have, look at the site address before you look at your password.

If you have lost your login ID

We can help with this one.

Call us with the registered mobile number or email address on the account, and we can look the ID up against your record. That is a retrieval, not a reset, and it is entirely appropriate for us to do.

A forgotten password is different: use the forgot-password link on the SiOnline login page. We cannot retrieve a password for you. If a service offers to, that should concern you rather than reassure you.

Before a customer is standing there

Two minutes of habit prevents most counter embarrassment:

• Sign in at the start of the day, not when the first customer arrives. A forgotten password discovered at 9am is a minor irritation; at 11am with someone waiting it is not.
• Check the wallet balance at the same time. Same logic.
• Know which machine your setup lives on. Scanner drivers and browser settings tend to be configured on one computer, and PAN work does not travel as easily between machines as ticketing does.

What to send us if you are stuck

Your login ID, the registered mobile number, and a plain description of what the screen says. That is enough for us to check whether the ID is active, lapsed, or blocked at our end.

Never send a password — to us, or to anyone who asks for one.