PAN card agent ID login: your first sign-in

This guide is for agents signing in to a new PAN card agent ID for the first time. If you already sign in and only need the portal, see the UTI PSA login page. If you have forgotten your password, go to how to reset a forgotten UTI PSA password.

Your first sign-in

1. Open the SiOnline portal. SiOnline provides a wallet-based UTI PSA ID, and you work through the SiOnline portal, which is connected to the UTI portal. You do not log in to UTI directly. The link is on the UTI PSA login page, which also explains why a UTI page will not take your SiOnline details.
2. Enter your login ID. The user ID issued when your registration completed, not your PAN number. The SiOnline sign-in screen asks for a user ID, email or mobile number. If you do not have the ID, see below.
3. Enter your password. If you have forgotten it, reset a forgotten UTI PSA password first.
4. Complete any OTP step. It goes to the registered mobile number on your record.
5. Check your wallet balance before you start on a customer’s application. Nothing is more avoidable than discovering a low balance mid-form.

If you have lost your login ID

We can help with this one.

Call us with the registered mobile number or email address on the account, and we can look the ID up against your record. That is a retrieval, not a reset, and it is entirely appropriate for us to do.

A forgotten password is different: use the forgot-password link on the SiOnline login page. We cannot retrieve a password for you. If a service offers to, that should concern you rather than reassure you.

Before a customer is standing there

Two minutes of habit prevents most counter embarrassment:

• Sign in at the start of the day, not when the first customer arrives.
• Check the wallet balance at the same time. Same logic.
• Know which machine your setup lives on. Scanner drivers and browser settings tend to be configured on one computer.

What to send us if you are stuck

Your login ID, the registered mobile number, and a plain description of what the screen says. That is enough for us to check whether the ID is active or blocked at our end.

Never send a password, to us or to anyone who asks for one.