How to Change Your Mobile Number & Email on IRCTC

This is about a personal IRCTC account — the one you use to book your own family’s tickets. It is a different thing from an agent ID, and the two get confused constantly, usually by people who are about to discover they own both.

If you are an agent trying to change the number on your agent login, that is a separate process.

Where the setting lives

On IRCTC’s own site, signed in to your account:

My Account → My Profile → Update Profile → Edit Mobile & Email

That path has moved before and may move again. If the menu on your screen does not match, look for Update Profile under My Account rather than hunting for the words in this article.

One rule to get straight before you start: the change is verified by OTP, and the OTP goes to the number and email currently on the account — not to the new ones. That is the whole design. It is also why people get stuck.

If you can still receive the old OTP

Then it is straightforward:

1. Sign in at irctc.co.in.
2. Go to My Account → My Profile → Update Profile.
3. Choose to edit the mobile number, the email, or both.
4. Enter the new details.
5. Enter the OTP sent to the existing number and email.
6. Verify the new number and email when prompted.

Do it while you still have access to the old SIM, not after you have thrown it away.

If you cannot receive the old OTP

This is the situation most people are actually in when they search for this, and there is no trick that gets round it.

The account is protected by exactly the thing you no longer control. IRCTC holds that account, not your travel agent and not a service provider — so recovery goes through IRCTC’s own customer support, with identity verification. Nobody else can do it for you.

Be blunt about the implication: anyone offering to change your IRCTC registered mobile number for a fee is not able to do what they are promising. Either they cannot do it at all, or they intend to do something with your credentials that you would not agree to. Do not hand over a password to anybody, for any reason, including someone who says they work for IRCTC.

The part that matters if you want to become an agent

Here is why this article gets read by people who did not come for travel advice.

An IRCTC mobile number and email address can each sit on one account only. So can a PAN. If you registered a personal IRCTC account years ago — most people who have ever booked a train ticket online did — then that number, that email and that PAN are already committed.

An agent registration then cannot complete until it is resolved, and the resolution is one of two things:

• Change the details on the old personal account using the steps above, freeing them up, or
• Use a different number and email for the agent registration.

Sort it before you apply. Registration fees are non-refundable, so discovering this at the verification stage is annoying and discovering it after paying is expensive. The full checklist is on documents required for IRCTC agent registration.

What to check afterwards

Once the change is through:

• Sign out and back in to confirm the new details took.
• Check that a booking OTP arrives on the new number before you rely on it at a ticket counter or on a travel day.
• Update anywhere else you have used that email for railway correspondence.

If you are stuck

If the problem is an agent ID rather than a personal account, we can check the ID status from our end — see IRCTC agent login or contact us. If it is a personal account and you have lost access to the old number, it is IRCTC’s support you need, and we will tell you that plainly rather than take a fee for a phone call we cannot make on your behalf.